Handling of business and private aircraft is a full-scale premium service. Fraport Ground Services provides a first-class reception, with a topnotch customer service team that takes care of meeting all requirements and providing all requested services.
Business Areas
The core competency involved in ground handling is punctual and efficient aircraft handling.
Day after day, we go all out to ensure this for all types of aircraft and cargo.
Our excellently trained employees handle up to 1200 movements a day. Thanks to diligent loading and unloading processes, the share of misrouted baggage is less than 0.024%.
The ramp service performs the entire range of handling activities, including ramp supervision and operations, aircraft acceptance and pushback, loading and unloading. A wide range of services for transporting passengers, crew members, baggage, cargo and mail is also offered. In addition, an aircraft replenishment services team offers a comprehensive portfolio of services for replenishing the fresh water supplies of aircraft, including toilet services.
A commitment to high quality is met by continually evaluating performance to ensure compliance with agreed standards of quality and service. Along with regular talks with customers and on-site quality checks, this ensures that that their needs and wishes are met in line with the highest possible standards – day after day after day.
Overview of Activities
- Ramp supervision (ramp agents and loadmasters)
- Acceptance of aircraft and communication between ramp and flight deck
- Loading and unloading of baggage, cargo and mail
- Transportation of passengers and crew
- Transportation of baggage, cargo and mail
- Water services
- Toilet services
- Pushback, aircraft towing and walk-out-assistance
Activities at a glance
- Station Assistance
- Check-in of passengers and baggage
- Gate handling
- Collection of excess baggage and other ancillaries
- Baggage tracing (lost & found)
- Arrival service
- Special services requested by airlines
Passenger services are one of the most important prerequisites for successfully operating an airline. They should consist of a comprehensive offering that can be optimally adjusted to meet different passenger requirements.
Our passenger services team quickly and flexibly gives each passenger exactly the right amount of personal attention that they need – with a smile. It is multicultural, highly competent, friendly, and experienced, with origins and languages that are just as diverse as those of their guests. Fraport Ground Services provides the entire range of check-in services, fine-tuning them to meet the needs of all passengers.
We are well aware of the fact that every airline has its own unique services that require attention. The members of our teams therefore receive constant training with a focus on each airline’s specific requirements.
After a flight arrives, our arrival services team will meet and greet the passengers and explain where to go to a connecting flight or the baggage claim area.
How baggage is delivered to passengers after arrival is an important factor affecting how an airline’s overall service is perceived. If passengers experience any problems on arrival, such as damaged or missing baggage items, our lost & found team is available to help. We have full access to the WorldTracer™ service for tracking lost and delayed baggage, and we work diligently to find missing items and relay them to customers as quickly as possible.
Fraport Ground Services founded FahrFRA! In 2018. This driving school holds a wide range of training courses that can only be attended by the company’s employees. They are taught by four highly experienced and committed teachers who take advantage of the school’s own driving simulator in addition to the usual training materials.
All driver training courses are available at very attractive prices.
FahrFRA! provides high-quality basic and advanced training for professional truck drivers and class B, B96, BE, and L (forklift trucks) licenses.
| Class B Driver’s License | What prerequisites must be met? - Minimum age of 17.5 years - Successful vision test (at an optician or in the airport clinic) - Biometric photograph - First aid certification |
| Training Components | Driving experience: both practice and special trips Practice trips: The number of driving hours (practice trips) depends on your current skill level. Special trips: - 5 overland trips - 4 motorway trips - 3 nighttime trips Practical test: The duration of the practical driving test is 55 minutes. Classroom instruction In fixed groups, participants undergo intensive training – a total of seven days distributed over two weeks – to learn all about the traffic regulations in Germany. Content: - 12 basic topics - 2 additional sessions for class B licenses |
| Course Dates | Please select a course date. Courses are held every Thursday and Friday except on official holidays in the German state of Hesse. Additional course dates may be available on request. |
