Quality

We carry out complex operations perfectly and have been setting global standards in punctuality, reliability and quality for years now. In Europe we are the most punctual hub! Our constantly high service quality and reliability is assured in accordance with the DIN EN ISO 9001 - 2000 certification and the IATA standards as well as individual quality agreements.

Our performance at a glance

Frankfurt Airport (FRA) is one of the fastest and most efficient airport hubs in the world. The airport´s infrastructure allows for short transfer times for connecting passengers and their baggage - also between terminals.

Handling completed on time (P.A.) vs. Departure on time (A.P.)      
2015 Q1 Q2 Q3 Q4
Handling completed on time 99.2 % 98.8 % 98.5 % 98.9 %
Departure on time 80.4 % 76.6 % 74.7 % 80.3 %
Baggage Connection Index 98.7 %
98.7 %  98.8 % 99.1 %