- Station representation
- Check-in of passengers and baggage
- Check-in facilities at the long-distance railway station
- Boarding of passengers
- TicketingBaggage tracing (lost & found)
- Arrival Service
- Individual services upon airline requests
We understand that passenger-related services are one of the most crucial factors in determining the success of an airline's operations. With your success in mind, our Passenger Services therefore cover a comprehensive range of service offers which can be structured to ideally meet the individual demands of each of our customers.
Fast, flexible and friendly, our professional and responsive Passenger Services team attends to your passengers with exactly the degree of personal individual attention that you require. Multicultural and highly competent, we provide a friendly and experienced team whose origins and languages are just as varied as those of your passengers. We cover the full palette of check-in services, which we can tailor to specific client needs. For example, using our own check-in technology or communicating with our clients' systems via graphical interface, we can provide our airline customers with full onsite check-in capabilities, even if they do not regularly maintain a station of their own at Frankfurt Airport. Moreover, by partially dedicating our teams to our customers, we help ensure a heightened awareness of each carrier's individual product.
Upon arrival of the aircraft, the Special Services team assist the disembarking travellers. Meet & Greet staff advises transfer passengers about their connections and can arrange for individual CIP/VIP assistance. In the event of delayed or cancelled flights, our Special Services team can also assist in rebooking customers as per carrier's instructions.
Baggage delivery upon arrival is an important factor to the overall reception of the carrier's product. Should your passengers encounter problems, such as damaged or missing baggage upon arrival, our Lost & Found team is there to help. With full WorldTracer™ access, our team works diligently to find the missing baggage and to forward it to the customer as soon as possible.