Certificates and Awards

The International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) is an industry global standard for the oversight and audit of ground service providers (GSPs). It is complementary to the internationally recognized and accepted IATA Operational Safety Audit (IOSA) designed to assess the operational management and control systems of an air operator.

Following the successful completion of an ISAGO Audit at its corporate headquarters and ground handling operations at its only station, the IATA has awarded Fraport AG an ISAGO Registration for the specified ground operations provided at Frankfurt Airport. The ISAGO Registration is valid for a period of two years, renewed upon the successful completion of another ISAGO Audit.

ISAGO offers benefits to airlines, GSPs, airports, regulatory authorities and the flying public by establishing safer ground operations, fewer accidents and injuries, elimination of redundant audits, and reduced costs. The ISAGO Audits are conducted against industry developed standards by auditors selected, trained and qualified by IATA. Further information can be found at www.iata.org/isago.

Under the leadership of Andreas Schmitt, Management Systems Officer for Ground Services, specialist teams of Ground Services, Aviation, Occupational health and safety and Human Resources had dealt intensively with the requirements of the new standards and questionnaires issued for 2021.

A documented answer had to be given for each of the approximately 900 questions. For the Organization and Management (ORM) topic block, a "Fraport Ground Services at a glance" was specially created in English to answer the corresponding questions. Further topic blocks, which were supervised by the respective Ground Services management system coordinators, were:

Load Control (LOD), Passenger and Baggage Handling (PAB), Aircraft Handling and Loading (HDL), and Aircraft Ground Movement (AGM).

During the four-day audit, the auditors commissioned by IATA looked at all relevant guidelines, process documentation and training certificates. The implementation of the ISAGO standards in operations was also checked on site during several handling operations.

There were few findings, which were processed within 6 weeks. After the final audit, IATA delivered the new ISAGO Certificate of Registration and Accreditation in September, which is valid until 17 June 2023.

The next ISAGO audit will take place in January 2023.

Winner of 2013 ACE Survey Award

Frankfurt Airport has once again received the  Air Cargo Excellence (ACE) Award  as  "Best Cargo Airport in Europe"  for 2013 in the category for hubs handling more than one million metric tons per year. Established in 2005, the ACE Survey is conducted annually by Air Cargo World: a leading international trade magazine based in Atlanta.

Since European airports were added to the survey in 2006, FRA has won the ACE Award a total of  five times  (2006, 2007, 2009, 2012 and again in 2013) and has taken second place three times (2008, 2010, 2011).

"The ACE award is a great honor – not only for the Fraport Group but also for the entire cargo community at Frankfurt Airport. This underscores that our close and fruitful cooperation with the many airlines and logistics companies clustered at Frankfurt Airport City is creating positive synergies. FRA’s success story, as a global cargo hub, benefits all of the businesses here and also contributes to employment in the region," commented Anke Giesen, Fraport AG’s executive board member for ground handling. Currently, about 78,000 people are employed at Frankfurt Airport, which has the distinction of being Germany’s largest employment complex at a single location.

Handling 2.06 million metric tons in 2012, Frankfurt Airport ranks as Europe's top cargo hub and number eight worldwide. With another 27 hectares of development land in CargoCity South now being marketed, the Frankfurt Airport company is meeting the growing demand from the logistics industry for building sites directly at the airport. "Germany benefits from the global division of work – thus, as an infrastructure operator we serve as a vital and reliable partner for the German economy," stressed Giesen.

ANA Frankfurt celebrates taking first place in the passenger survey together with the Ground Services team.
ANA Frankfurt celebrates taking first place in the passenger survey together with the Ground Services team.


FRA Recognized as Best Check-In

Ground services in Frankfurt are the best in
Europe – at least according to passengers of All Nippon Airways (ANA). In a survey conducted by the airline, the services in Frankfurt came out on top in the categories “Check-In & Gate” and “Check-In Counter” as well as “Boarding Gate” and “Lounge.

”The ANA managers recently held a function to celebrate this extremely strong performance. Fraport’s Ground Services in Frankfurt perform check-in, boarding and lounge management on behalf of ANA. All Nippon Airways flies the Frankfurt–Tokyo route twice daily.

LATAM Recognizes Fraport Service

Fraport Ground Services (BVD) performs first-class work, according to LATAM Airlines. At the “Ground Handling Awards 2014,” the Brazilian-Chilean airline recognized Fraport with the award for “Highest Standards of Excellence in Ramp Operations.” The awards were presented in various categories based on LATAM’s size and traffic load at the respective airport.

Fraport only took over ground handling duties for the entire LATAM Airlines Group in 2013, meaning the Fraport Ground Services has successfully established itself at the top of the class within one year.LATAM Airlines has recognized BVD for its outstanding performance.



Fraport Receives CEIV Pharma Certification for Expertise in Ramp Handling of Pharmaceuticals

Fraport first company worldwide to be certified by IATA for apron transportation of time-critical and temperature-sensitive pharmaceuticals – Award ceremony held at IATA Ground Handling Conference in Doha

FRA/ln – Fraport AG, the owner and operator of Frankfurt Airport (FRA), has received the CEIV Pharma certification from the International Air Transport Association (IATA) for ramp handling of pharmaceuticals. Hence, FRA is the largest airport worldwide to have received this certification for the entire handling chain of pharmaceutical products. The CEIV (Center of Excellence for Independent Validators in Pharmaceutical Logistics) certificate is awarded for reliable transport of time-critical and temperature-sensitive products. The global CEIV standard was developed by IATA with the aim of supporting airlines, handling companies and forwarding agents to comply with internationally recognized rules and norms for the handling of pharmaceutical products.

Martin Bien, Senior Executive Vice President of Ground Services at Fraport AG, received the accolade at the IATA Ground Handling Conference in Doha. During the ceremony, Bien said: “With the CEIV Pharma certification from IATA, Frankfurt Airport is one of the largest pharmaceutical hubs in the world to offer a fully certified ground handling process – now with ramp handling also included.”

More than 100,000 metric tons of vaccines, drugs, medicines and other pharmaceutical products were handled at Frankfurt Airport in 2017. The health and wellbeing of many people depends on first-class handling of these sensitive items. Consequently, the standards for this logistical challenge are very high. Meeting them requires quality management, training of all parties involved in the process, and an infrastructure that enables product-specific handling and storage.

Fraport AG’s ramp handling division has been operating a transporter vehicle for temperature-controlled shipments for over 20 years. Now, it is the first ground equipment in the world to be covered by the CEIV certification. The special vehicle allows transportation of main and lower-deck units in a range from -30 to +30 degrees Celsius with pinpoint precision. Moreover, the transporter is equipped with an electronic temperature monitoring system and tracking options.

“We see pharmaceutical transportation as a growth market for the future,” added Martin Bien. “Receiving IATA’s CEIV certification underscores that Fraport has the requisite infrastructure and the necessary expertise to accommodate this growth. We are well prepared for future requirements of the pharmaceutical industry and forwarding companies.”